Honing Your Focus in an Age of Attention Deficits

Honing your focus in an age of constant contact (and constant interruption) is challenging business. Gloria Mark, a Professor in the Department of Informatics at UC Irvine has found that the average worker switches activities (due to external distractions or self-interruption) every three minutes. Even more concerning, she found that it takes an average of 23 minutes and 15 seconds for…

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When Your Phone System Fails

Client Case Study: Total Phone System Failure Nobody likes a crisis, but when one happens, the best outcome is a quick and effective resolution. Since we've been involved in the San Francisco Bay Area IT sector for over a decade, we've seen our share of crises. Along the way we've learned that when the alarms start ringing, you jump into…

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Gmail Calls for International Users

With all the recent talk about Google+ giving Facebook a run for the money, it is interesting to note that Google is now chasing Skype/Microsoft with it's recent announcement that international users can now make phone calls from Gmail. This option has been available for a while for US users, but such an expansion of services to the international market…

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How to Escape from Voicemail System Limbo

As techies, we spend a lot of time on the phone with vendors, which means occasionally getting trapped in voicemail system limbo. Comcast, Microsoft, or BofA...you've been there, so you know the feeling. As someone with a four-syllable last name, this is a big pet peeve of mine. VM System: "To confirm your request, please say your name as it…

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